Hotel GDPR Privacy Policy

St. George’s Hotel GDPR Privacy Policy

Here at St. George’s Hotel we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

However, from time to time we would like to contact you with details of hotel news, information, competitions and special offers we provide. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you:

Post Email Telephone

Your private information is important to us and we will not pass your information on to any other company or organisation.

Who are we?

St. George’s Hotel is an independent hotel situated in Llandudno. The parent company of the hotel is Anderbury Limited which is a Registered Company (No. 2468075)

How do we collect information from you?

We may collect information about you in a variety of ways, including:

Personal Data: Personally identifiable information when you fill in our contact forms, this may include your name, email address, phone number, and other information that you voluntarily give to us when you fill in our contact form, make a purchase, or interact with us.

Usage Data: If you select to accept our cookie policy we will be able to see information about your interactions with our Site, such as your IP address, browser type, pages visited, and time spent on pages.

Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your activity on our website. This information is only collected if you accept our cookie policy pop up.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How we use your data

We use your information for a variety of purposes to ensure the smooth running of our business and to provide you with the best possible experience during your stay or visit.

Your data may be used to:

Manage bookings and guest stays
Process payments and issue invoices
Comply with legal obligations (e.g., tax or police reporting)
Ensure safety and security within the hotel
Liaise with third parties you have booked in connection with your event or stay
Send marketing materials (only if you have provided consent)
Improve our services and overall guest experience

We may also use your information to:

Process orders, bookings, or enquiries that you have submitted
Carry out our obligations arising from any contracts entered into by you and us
Deal with entries into a competition or prize draw
Seek your views or comments on the services we provide
Notify you of changes to our services or policies
Send you communications you have requested or that may be of interest to you – including information about offers, news, competitions, events, and promotions of our hotel facilities and services
Process a grant, employment, or job application
Provide, operate, and maintain our website
Improve and expand our website and understand how it is used
Develop new products, services, and features based on user feedback and interaction

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: gm@stgeorgeswales.co.uk or write to us at:

St George’s Hotel, The Promenade, Llandudno, Conwy, LL30 2LG

Alternatively, you can telephone us on 01492 877544

St. George’s Hotel respects your privacy and is committed to protecting the personal information that you share with us while browsing this website. Thus, we have prepared this short statement to inform you of the guidelines that we follow to ensure that the information you choose to share with us is private and safeguarded.

General Browsing

Generally, you can browse through our website without giving us any information about yourself. This means that, unless you voluntarily and knowingly provide us with personal data, we will not know your name, your e-mail address, or any other information identifiable to you.

Providing us with your Personal Data

Certain features on our website require that you provide us with personal data. For example, you might be asked to provide email addresses in order to receive be placed on our mailing list. Providing us with this information is voluntary and is only recommended if you wish to have access to those features.

Protecting your personal data

St. George’s Hotel treats any data that you voluntarily provide us with as confidential. Your personal data is stored in our secure database, which is intended for use only by our company and which is monitored on a regular basis to prevent intrusion or loss of data.

All hard copy personal data is shredded and discarded by a private data security company.

Preventing Third-Party Access to your Personal Data.

In most cases, we do not allow third parties to access any of your personal data that we have on store.

IP Addresses

Computers, which browse the Internet, are given an IP Address that identifies them throughout their browsing session. When you browse our website, our servers log an entry for each page you visit with your IP Address. We use IP Addresses to gather anonymous information about which pages of our site are most popular, most frequently visited, etc. However, we do not use IP Addresses to attempt to gather any personal information about our visitors.

Cookies

If you accept our cookie policy we will use this information to provide, operate, and maintain our site, to improve and expand our site, to understand and analyse how you use our site and to develop new products, services and features.

Legal Issues

This is a United Kingdom website and is subject to United Kingdom law. St. George’s Hotel may disclose personal information without your permission when required by law, or in the good faith belief that such action is necessary to protect against harmful activities to St. George’s Hotel guests, visitors, associates, or property (including this website.)

Your Rights

Under GDPR, you have the following rights: