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St George's Hotel

Guest Etiquette

Over the last couple of weeks have had to make some changes to the way we host our guests here at St George’s Hotel. We would also like to respectfully ask you to follow a few simple guidelines while enjoying your stay with us.

Pre-Arrival

  • Your preferred times for Room Service Breakfast have been noted on your Registration Cards, we would like to ask that you keep to these times so that we can plan all the room service deliveries.
  • On check in, you will be asked a few questions and receive your welcome pack which will include details with regards to your stay with us here at St George’s.

Check In

Throughout your Stay

  • Please do not be offended if we don’t hold any doors open, this is in line with the social distancing guidelines our team will be following
  • Our team will be wearing PPE, but underneath they will all be smiling and ready to welcome you and answer any queries
  • Housekeeping, your room will not be serviced by our housekeeping team during your stay, should you need any additional towels or linen, toiletries, or tea coffee tray items please call Reception who will arrange for these to be delivered and left outside your room
  • Our public toilets are available for guests use, but we would respectfully ask that you use the bathroom in your room
  • We would like to ask that you be respectful of all the social distancing guidelines that have been issued by the government and the world health organisation
  • We have set up a safety stations throughout the hotel, please ensure that you sanitise your hands while at the hotel
  • During your stay we would like to highlight that we will not be accepting cash, any purchases will need to be charged to your room account or paid by card
  • If you have any concerns with regards to the cleanliness of an area of the hotel please report this to the Duty Manager who will take corrective action
  • We have created one-way routes (where possible) throughout the hotel, we would ask that you please respect these and follow the routes highlighted. Where this is not possible, we will reduce the number of guests in these areas
  • Certain items have been removed from your bedroom, these include magazines, guest directory (we have included all the important information in your welcome pack) soft furnishings. All high touch points in your accommodation has been thoroughly cleaned prior to your arrival
  • Breakfast, your continental breakfast will be delivered to your bedroom
  • Our Bars will not be open but drinks will be available and served to your bedroom
  • We will not have luggage storage facilities while restrictions continue to be in place
  • Your Departure, we will arrange for your hotel bill to be delivered to your room, please check all the details, if everything is as it should be, the outstanding balance will be charged to your confirmed payment card. Should you have any queries please call the Reception Team to discuss.
  • Before you leave, please drop your door key at reception and say goodbye to us.

Departure Day

  • We will not have luggage storage facilities while restrictions continue to be in place
  • Your Departure, we will arrange for your hotel bill to be delivered to your room, please check all the details, if everything is as it should be, the outstanding balance will be charged to your confirmed payment card. Should you have any queries please call the Reception Team to discuss.
  • Before you leave, please drop your door key at reception and say goodbye to us.

We will continue to update this information with the latest information regarding your stay at St George’s Hotel.