Special needs access statement
The following access arrangements are now in place:
We will greet you at your vehicle outside the main entrance of the hotel.
We do have a drop off point available directly outside our hotel on the promenade or directly outside our main entrance for coaches and cars. (This area is subject to a 5 minute drop off restriction, as from the 1st April 2016)
We will carry your luggage from your vehicle to your room [locating your luggage at a point specified by the guest].
We will park your vehicle for you [at request] on one of our car parking facilities. We have three car parking area's which can accommodate 36 to 40 vehicles Maximum, inclusive of two blue badge holder parking bays, located either side of our main front entrance.
Other car parking options are:
Parking On the Promenade - blue badge holders are free. Car parking on the Llandudno Promenade is free between 6pm and 9pm
Non blue badge holders are required to pay at the road side meter as follows:
Summer period [1st May-30th Sept] £3 for over 4 hours or £2 for up to 4 hours Winter period [1st Oct-30th April] £1.50 for over 4 hours or £1 for up to 1 hour The parking meter is located directly outside the hotel [on the promenade]
Our main hotel car park is located at the rear of the building. Unfortunately, there is no access in to the hotel from the main car park, therefore a walk of between 60 and 90 metres to our main entrance in necessary
MAIN ENTRANCE/RECEPTION FACILITIES
We will assist a guest in accessing the hotel, either via the slopped entrance located at the front of the hotel or via steps at our main front entrance.
We have a hearing loop system at our reception desk for those hard of hearing.
We will customise your check-in procedure in order to make a special needs guest as comfortable as possible.
Receptionist staff are available between 7am and 11pm. Should assistance be required out of these hours, the night-porter will attend to your needs.
It is a necessary procedure for our check-in staff/receptionist to take specific details of all special needs guests. These details are necessary so that they can be logged and monitored on a daily basis, for emergency evacuation procedures and assistance required in an evacuation occurrence until such time as the guest departs. These details include the following information: 1} Guest name 2} Location of guest [room number] 3} Name of carer + room number of carer [if applicable] 4} Assistance required in an emergency evacuation 5} Arrival + departure dates 6} Basic details of special needs.
We will assist you in accessing your allocated room [via a lift]. The lift car is 1000mm x 1000mm square and the doors open 800 mm wide.
We have three bedrooms within the hotel, which are special needs compliant, one of which has a full disabled wet room. All are fitted with low level switches for lights, low level sinks, high toilets, emergency cords, low access baths and double beds.
Within the specially adapted bedrooms & bathrooms, we have various emergency facilities:
- Emergency pull cord alarm systems - within bedroom+ bathroom the alarm activates at reception and assistance is sent immediately.
- For guests hard of hearing, we have vibrating pillow pads which activate if the fire alarm rings,[these have to be requested from reception if required].
- The fire alarm sensors are also sounders. For hard of hearing guests the sensor/sounders within these bedrooms also flash [red] when activated.
All bedroom floors and room numbers are clearly displayed as the guest leaves the lift.
All bedroom corridor doors are a minimum of 750mm wide to allow access for wheelchairs and other special needs equipment.
Guide Dogs ONLY are permitted in to the hotel however, we do not provide a ‘free run' area whereby the dog can exercise
A Telephone is available in each room. Depending on your room, some have two phones. There is also an available broadband data point for free access to the internet. Should you need assistance with this facility, the receptionist will arrange a ‘room visit'.
Certain bedrooms on each floor are only accessible via a couple of steps. If you cannot use steps you should make the receptionist aware of this during your check-in procedure.
We have one passenger lift which allows access to all four bedroom levels. The lift has been fitted with an automatic self levelling device when stopping at each level, it has also been fitted with a speech facility which informs the guest which level the lift is on and when the doors are opening and closing, plus, the floor select buttons have raised brail codes.
The hotel has a fully adapted special needs [unisex] compliant toilet facility, located on ground floor. The doors to access this facility are a minimum of 750mm wide to allow access for wheelchairs or other special needs equipment.
The hotel has an internal stairlift for use if a guest needs to access our Wedgwood, Histories or Cadw rooms either for restaurant or conference use. The stairlift weight limit is 18 stone. A member of staff will always be on hand to assist in the use of this equipment.
With the exception of our Wedgewood, Histories or Cadw room Conference or restaurant facilities, the remainder of the ground floor is on one level and all doors are a minimum of 750mm wide.
None of our conference rooms or restaurants have the facility of an induction loop system. Variable seating arrangements can be arranged upon request.
AT YOUR SERVICE
Our bar or ‘the terrace' staff, will be happy to assist you in locating a suitable sitting area. The staff will also take your order for food or drink when you are ready.
Special dietary requirements can be met providing we have sufficient advance notice.
Please ensure to inform our ‘terrace' staff of these requirements if you wish to dine in the area. Should you require specific provisions or medication collecting from a local supplier/shop, our staff will be more than happy to assist.
A mini-fridge is available for loan during your stay for such things like specific medication which requires refrigerated storage. Please ask reception who will arrange delivery of the fridge to your room.
We have 24hr room service available, for those finding difficulty in accessing restaurants or bar area's. [Brail menu's and bar lists are also available at request].
The outside platform lift next to the disable car parking bay MUST ONLY, be operated by a fully trained member of staff who will be pleased to assist you entering or exiting the building. We also have the facility of a call button located at [outside ground level] which alerts staff to attend and assist as necessary
Should the fire alarm activate during your stay, we will send assistance if required to assist you out of the building [assistance requirements will be noted during your check-in procedure]. Please note it may be necessary to use an EVAC+CHAIR to assist in getting you out of the building.
OUT AND ABOUT
The distance in to the centre of town from the hotel is no more than 60 Metres from our main entrance
The distance to the nearest shop mobility is approximately ¼ of a mile from the hotel located on the main shopping street [Lloyd street]. The receptionist or reservations will be pleased to arrange equipment on hire [to your specification], which will be delivered here prior to your arrival at the hotel and collected from the hotel upon your departure.
Assistance in the use of your mechanical or electronic wheelchair or scooter can be provided throughout your stay. Should you require equipment in or out of your vehicle, assistance can also be provided in these circumstances.
We have limited traffic calming measures on [Somerset Street] which leads to our main rear car parking areas. None of the roads through the town centre have traffic calming facilities.
The main bus routes collect from a bus stop located outside Clinton cards on the main shopping street [Lloyd Street] which is approximately 100 metres from the hotel main entrance. Our receptionists can also provide a taxi upon request which will collect you directly outside the hotel main entrance.
Your luggage will be collected from your room by a porter and taken to your car or coach. If you have travelled by private car, your car can be brought around to the front entrance [at request] and your luggage placed into your car under your supervision.
Assistance getting in to your car can be provided if required.
Assistance in placing mechanical or electronic wheelchairs or scooters in to your vehicle can be provided at request.
We will customise your ‘check-out' process by making you as comfortable as possible whilst all necessary paperwork has been completed.
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